On September 30, 2013, SparkPoint at Skyline College attended the quarterly Operations Learning Circle at SparkPoint San Francisco Plaza Adelante. The group of about 15 people consisted of staff from United Way of the Bay Area (UWBA), SparkPoint San Francisco, SparkPoint Fremont, SparkPoint Contra Costa, SparkPoint Richmond, SparkPoint Marin, and SparkPoint at Skyline College. This work group meets each quarter at different SparkPoint locations to review effective practices for each center. During this meeting, each center described actionable strategies their centers had implemented to increase client retention and follow-ups, and shared what was working best for their center. SparkPoint at Skyline was ‘spotlighted’ this meeting and Josh Jubilirer, SparkPoint at Skyline’s AmeriCorps Vista, described SparkPoint Skyline Colleges new process for clients and briefly described initial findings from a client focus group that included strategies for engaging clients effectively. Then a break-out session was lead by UWBA, where discussions on increasing each centers long term goals took place. The meeting concluded with a tour of SparkPoint San Francisco Plaza Adelante. SparkPoint at Skyline College would like to thank United Way of the Bay area for leading this meeting and the staff at SparkPoint at San Francisco for hosting.
Article and Photo by Julie Lamson.